Novell Technology Services

When you use a Certified NetWare Engineer (CNE) for your support needs, you get more than just a highly qualified technician: you get Novell's commitment to service and support. That's because Novell trains CNEs with NetWare users in mind. You need support people who are trained and updated on the latest technologies. When you use a CNE, you take advantage of the best network support available.

Novell trains CNEs on the most current technologies so that they can provide the level of service and support NetWare users depend on. Novell keeps CNEs up to date; As technologies and support needs change, Continuing Certification requirements are added to the CNE program. Novell is committed to ensuring that the CNE program evolves to meet the changing needs of NetWare users.

To be certified as a Novell CNE, a candidate must pass several certification tests. CNE candidates must demonstrate a strong understanding of many operating systems and computer hardware and a thorough understanding of system management, service and support, and data communications.

CNE: Specialized Network Support - CNE certification is the leading vendor certification in the IT industry, with more than 100,000 CNEs servicing Novell networks worldwide. Your company will realize increased network uptime and maximize your hardware and software investment with a CNE on staff. CNEs solve company-wide support problems and high-level technical problems. Because CNEs must continually update their training, they have the skills that match your company's current needs, including:

• Design network solutions to achieve business goals
• Route protocols supported by IPX, IP and AppleTalk
• Plan, configure, maintain and troubleshoot multiple domain systems
• Plan, configure, maintain and troubleshoot a multicontext NDS environment
• Integrate NetWare 5 and 6 with other Network Operating Systems

Because CNEs train in an entire area of a technology, they are skilled in basic through advanced network support procedures. CNEs can specialize in NetWare, Managewise, GroupWise or ZenWorks. With product specializations, CNEs focus their training on real-world tasks.

Please contact us for information about our Novell related services or to contact a Certified Novell Engineer.